WEBVTT 00:11.060 --> 00:13.190 OK, good, then we are running in this new section. 00:13.550 --> 00:20.120 So now let's talk about how you prepare for a workshop for conceptual modeling workshop or more maybe 00:20.120 --> 00:21.970 generically for a lot of workshops. 00:22.280 --> 00:27.680 The one of the first thing to to keep in mind here is that you are the facilitator and you're not the 00:27.680 --> 00:28.230 expert. 00:29.030 --> 00:35.630 So even if you might actually be an expert in the area, you know, your role in the workshop is to 00:35.630 --> 00:39.770 be a facilitator and try to draw out the knowledge from the other people around. 00:39.770 --> 00:45.980 So it cannot be just you standing there by a whiteboard or if you're using a tool and just telling everybody 00:45.980 --> 00:49.020 else what this is about and actually do the workshop yourself. 00:49.250 --> 00:55.010 It's very important that you try to actually distance yourself, distance yourself from your own knowledge 00:55.010 --> 00:57.820 here to try to listen to and hear what they say. 00:58.880 --> 01:04.070 So but even if you're the facilitator, you need to understand what they're saying. 01:04.280 --> 01:10.220 So since you are the one that is actually going to produce the result here, which is a model and map 01:10.220 --> 01:14.460 or diagram, you need to understand what they're saying. 01:14.480 --> 01:17.170 So you need to really listen and focus, of course. 01:17.180 --> 01:23.630 And before as a preparation, it hands could be very good to try to read as much as possible of the 01:23.630 --> 01:28.010 area so that you kind of are prepared on what type of issues you're going to talk about. 01:28.010 --> 01:34.400 Even if you don't know exactly how this is going to land, you can still be quite prepared on the types 01:34.400 --> 01:39.980 of of of of areas and concepts that you're going to bounce into, probably. 01:40.640 --> 01:42.310 So read as much as possible. 01:42.530 --> 01:48.050 Anything you can find on the sites like process description, marketing material, business models, 01:48.290 --> 01:52.960 any type of material that you can get hold of before the workshop could be very good. 01:52.970 --> 01:56.300 Tried to read it then. 01:56.300 --> 01:58.790 You also of course, need to interview the assigner. 01:58.940 --> 02:04.310 So there's an assignment for a workshop usually and says that this is the one that is going to receive 02:04.310 --> 02:05.930 the result formally. 02:05.930 --> 02:09.680 Of course, even the result could of course be used by all of the persons in the workshop. 02:09.890 --> 02:16.400 There's usually kind of one person that you have as an assignment for this, as a facilitator, and 02:16.430 --> 02:17.990 you need to use the mask them all. 02:17.990 --> 02:20.840 Lizcano, the important questions here, why are we doing this? 02:20.870 --> 02:22.430 What's the purpose of this even. 02:22.490 --> 02:26.620 Yeah, of course you can start you can help them to find out why they need this and why we're doing 02:26.630 --> 02:26.900 this. 02:26.900 --> 02:30.950 But we need to kind of describe a very clear purpose with the workshop. 02:30.950 --> 02:33.860 As such, we need to define a scope. 02:33.860 --> 02:39.890 So you just don't go into a room and start just modeling and you have no idea where to start the work 02:39.890 --> 02:40.580 and so on. 02:40.580 --> 02:46.130 Because, as I said, so this is we're talking about a general feature of what it is to be a human being 02:46.130 --> 02:46.430 here. 02:46.640 --> 02:49.610 And we don't have a limited set of concepts. 02:49.940 --> 02:53.690 Yeah, maybe we have, but that is a very huge amount of concepts. 02:53.690 --> 02:57.410 So we need to be kind of set the scope and the limits for the workshop. 02:57.420 --> 03:03.740 So now we're going to talk about cash management maybe, or now we're going to talk about whatever kind 03:03.740 --> 03:06.130 of some area within the domain you're talking about. 03:07.220 --> 03:10.310 So that needs to be set before we're going into a room. 03:11.150 --> 03:17.980 You need to understand whether you're trying to just map out the AC situation or a 2B situation. 03:17.990 --> 03:24.680 So are you trying to actually just map the concepts that we're using today, even if they are kind of 03:24.680 --> 03:25.640 malfunctioning? 03:26.690 --> 03:35.240 Or are we trying to actually create a new way of conceptual domain to use in the future and maybe a 03:35.240 --> 03:36.920 product development exercise and so on? 03:36.920 --> 03:39.600 Because that will be two completely different way of thinking. 03:39.710 --> 03:40.000 Right. 03:40.520 --> 03:45.500 So if you're just trying to map out how we talk today, kind of the current situation, then you need 03:45.500 --> 03:46.730 to listen, listen, listen. 03:46.730 --> 03:48.200 Exactly what people are saying. 03:48.200 --> 03:53.420 If you're doing 2B analysis, then everybody needs to be much more creative and think of actually, 03:53.930 --> 03:55.430 how could this be done? 03:55.430 --> 03:59.690 How could we actually are we actually having the correct concept today or would it be? 04:00.020 --> 04:04.340 Are there other ways of looking upon this or talking about this that would make more sense? 04:06.890 --> 04:09.710 We need to understand who should attend here. 04:10.310 --> 04:17.570 And that's also related to if it's a strategic workshop for a future to be situation or if it's just 04:17.570 --> 04:18.680 an acid situation. 04:18.950 --> 04:24.350 If it's kind of the situation, then we need to have people that are actually working with this today, 04:24.350 --> 04:26.090 who have this current language today. 04:26.090 --> 04:31.750 If it's A to B situation, then it's more of a strategical exercise than they're completely probably 04:31.770 --> 04:34.070 different people or a mix of other people. 04:35.450 --> 04:40.010 We need to understand who should be sorry when it should be done. 04:40.250 --> 04:42.200 So should we do it? 04:42.200 --> 04:44.450 Like next week is like next month. 04:44.690 --> 04:46.100 How long time will it take? 04:47.360 --> 04:49.200 And we need to have some work to do it. 04:49.200 --> 04:50.600 Should we do it online. 04:51.020 --> 04:51.500 Yeah. 04:51.500 --> 04:53.260 Should it just be over the phone. 04:53.270 --> 04:54.020 Probably not. 04:54.020 --> 04:55.190 Should it be in a room. 04:55.940 --> 04:58.160 What kind of facilities do we have in the room. 04:58.880 --> 05:04.160 It's usually very good to maybe have one place where you can show a whiteboard where you can have a 05:04.160 --> 05:05.270 whiteboard in another place. 05:05.270 --> 05:09.770 We can show some slides, maybe a third place where you can have a smaller whiteboard. 05:09.880 --> 05:15.130 Or some notes to be taken and so on, so it needs to be a good room for four workshopping, and that's 05:15.130 --> 05:17.410 usually something you don't think too much about. 05:17.410 --> 05:21.940 And they come into the room is a very limited actually they cannot perform the exercise well. 05:22.450 --> 05:23.570 So that's also very important. 05:23.620 --> 05:24.250 Where should we be? 05:25.360 --> 05:27.730 And of course, which methods should we apply? 05:28.030 --> 05:29.470 How should we actually do this? 05:29.470 --> 05:31.000 How should the workshop be built up? 05:31.000 --> 05:33.170 And that's what this whole section is about. 05:33.490 --> 05:38.410 So here you probably, as a facilitator, can come with your knowledge and experience and say that this 05:38.410 --> 05:39.700 is how I usually do it. 05:40.090 --> 05:45.760 I usually first do this and then I do doubt and then I do that and we talk about those types of things 05:45.760 --> 05:47.600 and we use those types of examples and so on. 05:47.620 --> 05:51.850 So you need to agree with the assigner here, how the workshop should be run. 05:53.980 --> 05:59.600 So a typical workshop agenda could be like this, like four different things here. 05:59.620 --> 06:05.220 So a first very important thing you see here is that we need to have some type of an icebreaker. 06:05.350 --> 06:08.110 And I think that's very, very important. 06:08.470 --> 06:15.070 And often what we're seeing, because you need to get people to start communicating and talking with 06:15.070 --> 06:15.510 each other. 06:15.520 --> 06:21.250 That's the main thing of the whole workshop, because it's language that we're trying to to map out 06:21.250 --> 06:21.490 here. 06:21.880 --> 06:25.450 And to do that, you need to get them talking to, so to speak. 06:26.950 --> 06:31.600 There are a number of good icebreakers out there, and usually you shouldn't state that. 06:31.600 --> 06:34.930 Now we're going to do an icebreaker because it feels a little bit awkward. 06:35.110 --> 06:38.230 But you could do it as part of the introduction. 06:38.440 --> 06:43.930 Introducing yourself, you usually start kind of introducing myself because it's best to use that the 06:43.930 --> 06:46.320 the the way you like the introduction to be. 06:46.810 --> 06:52.020 So if you ask somebody else to start, then everybody will follow that first person. 06:52.030 --> 06:59.350 So if you kind of is setting the the kind of the pattern for how you would like people to introduce 06:59.350 --> 07:02.830 themselves, then you tend to be the same that people are following that. 07:03.250 --> 07:08.410 So I usually cannot say who I am, what I've been doing, my experience in this and why I think this 07:08.410 --> 07:11.230 is important and that I really, really love doing this. 07:12.520 --> 07:14.770 And I was tell something personal about myself. 07:14.770 --> 07:21.460 Maybe that's depending on culture, maybe in a company, but how old I am, I have a wife and two wonderful 07:21.460 --> 07:27.550 kids and and also then as an icebreaker, I usually say something like this that I would like everybody 07:27.550 --> 07:33.310 in the room to actually say something about themselves that no other person in the room knows about. 07:34.240 --> 07:37.780 And a good thing with that is that even if the person has actually been working with each other for 07:37.780 --> 07:42.720 15 years, they really then have to start thinking actually, well, haven't I said to all those people 07:42.850 --> 07:48.850 during all those years that we worked with those people and there's usually a little bit of giggles 07:48.850 --> 07:53.590 and people are starting smiling and thinking about things, and then they're usually telling quite interesting 07:53.590 --> 07:58.780 stuff, actually, so that they may be in when they were young, they were skateboarding along or whatever. 07:59.200 --> 08:05.200 And then you can use that during the workshop then to kind of tie back to and maybe make some jokes 08:05.200 --> 08:05.950 about it and everything. 08:05.950 --> 08:10.300 So that's usually a very good kind of very easy icebreaker to take. 08:11.070 --> 08:17.140 Of course, you as a facilitator need to be confident in this so it cannot be something that feels stiff. 08:17.170 --> 08:23.350 You need to be doing it quite quick, but it needs to be feel it needs to feel natural as well for the 08:23.350 --> 08:24.550 participants in the workshop. 08:24.550 --> 08:25.900 But figure something out here. 08:25.900 --> 08:31.090 But usually that's a very good way to get the people and all this talk to be here because it's not a 08:31.090 --> 08:31.810 one man show. 08:32.080 --> 08:33.880 This is something you're going to do together. 08:34.060 --> 08:34.450 Right. 08:34.900 --> 08:38.800 Then you need to have some introduction slides and saying, here's the background and purpose of this. 08:38.800 --> 08:42.610 I talk to you, the assigner, you maybe and the signing might be in the workshop as well. 08:42.970 --> 08:49.600 And you talk a little bit by about why this is important and what have led up to this workshop and the 08:49.600 --> 08:50.710 goal with the workshop. 08:50.710 --> 08:56.380 What are we trying to achieve and what do we hope to see during just a workshop day and also what the 08:56.380 --> 08:58.930 result after the workshop should be used for? 08:59.920 --> 09:06.310 You're going to hear also present the scope that you have agreed on and say that we are going to talk 09:06.310 --> 09:07.570 about this area today. 09:07.570 --> 09:12.850 We know that there's a lot of other areas, but we only have X hours, maybe two hours or three hours 09:12.850 --> 09:13.510 or whatever you have. 09:14.290 --> 09:19.540 And here's a reasonable amount of things that we can talk about during this workshop. 09:20.740 --> 09:25.060 Then you maybe also would like to give a very high level introduction of concept modeling. 09:25.360 --> 09:30.160 It's not that you're going to run through the all the areas that we talked about in the philosophical 09:30.160 --> 09:30.640 part here. 09:30.640 --> 09:36.130 But you need to pick a couple of things that are important to understand what concept modeling is about. 09:36.490 --> 09:42.250 So maybe talk about the richest triangle and say that we actually have concept about the real world 09:42.250 --> 09:48.340 objects and using our language to express the concepts and then therefore gain knowledge about the world 09:48.340 --> 09:55.300 and so on and maybe have some some, some, some of that so that people are seeing what we are trying 09:55.300 --> 10:01.840 to do here and also common problems that people are getting stuck with when it comes to language, confusions 10:01.900 --> 10:02.980 and misunderstandings. 10:03.400 --> 10:09.640 And usually the best thing, of course, is to take concrete examples from their existing. 10:09.790 --> 10:12.430 Situation today, where this go wrong. 10:14.390 --> 10:19.520 And then you need to describe the process for the workshop, this is how we're going to do it, like 10:19.520 --> 10:24.050 I'm the facilitator, we're going to take a couple of scenarios, maybe if we're working with storytelling, 10:24.050 --> 10:25.670 which will come to in the next lecture. 10:27.320 --> 10:31.260 So you describe how this is going to go on and also probably also an agenda. 10:31.280 --> 10:33.380 Say, here's the kind of this slot. 10:33.390 --> 10:36.050 So if we have three hours, where are we now? 10:36.890 --> 10:38.960 We're going to have a lunch break or whatever it is. 10:39.860 --> 10:41.080 Then you do the workshop. 10:41.360 --> 10:46.690 So so you do the workshop and then you leave at least like 10 to 15 minutes in the end. 10:46.700 --> 10:51.980 So you're not you're not just running the whole workshop till the last minute and then you just rush 10:51.980 --> 10:52.190 off. 10:52.490 --> 10:53.950 You need to wrap everything up. 10:54.200 --> 10:55.100 So you need to stop. 10:55.100 --> 11:00.110 So you have 10 to 15 minutes left and then you say, stop, we don't have any more time, unfortunately, 11:00.110 --> 11:00.680 today. 11:01.700 --> 11:05.270 And then you evaluate whether you actually have reached a goal. 11:05.270 --> 11:09.560 So you started kind of trying to summarize what you've now achieved during the workshop. 11:09.770 --> 11:15.170 And then you try to compare that to the goal you set in the beginning, saying that as a scene we actually 11:15.170 --> 11:17.870 cover the whole area before then, even maybe more. 11:18.200 --> 11:19.610 Or it could be. 11:19.810 --> 11:21.980 Well, this was a little bit more complex than we thought. 11:21.980 --> 11:25.400 So we probably need another workshop to cover the whole area. 11:25.400 --> 11:27.460 And that's suggested maybe next step. 11:27.740 --> 11:29.940 So they are suggesting what are the next steps here? 11:29.950 --> 11:34.070 If you cover the whole area, then you say that I'm going to document this and I'm going to send it 11:34.070 --> 11:36.410 out for review to all of you here. 11:36.410 --> 11:39.610 And I'll expect your comments to come in on that date and that and then that. 11:39.830 --> 11:45.500 So it's very also very common mistake if you're not used to running a facilitating workshop that you 11:45.500 --> 11:49.870 kind of lose this and step, which is not very good. 11:49.880 --> 11:51.260 It's a thunderstorm out here. 11:51.350 --> 11:53.830 And if you notice that, that's interesting. 11:54.470 --> 11:59.030 And so that's a very important step. 11:59.040 --> 12:04.420 So I usually kind of go through the these different steps when I have any type of meeting. 12:04.440 --> 12:06.770 So first analysis, what what is the problem? 12:07.700 --> 12:12.710 And maybe first the icebreaker itself and then what is the problem about why are we having a problem 12:13.460 --> 12:21.080 then the goals that we're trying to achieve, like then the organization, how is this going to be run 12:21.080 --> 12:22.190 and who's doing what? 12:22.190 --> 12:23.420 And what's the different roles here? 12:23.420 --> 12:25.790 And what do we expect of each person here? 12:26.180 --> 12:31.310 And then we actually are executing this stuff and then we evaluating it. 12:32.210 --> 12:32.570 Right. 12:32.690 --> 12:36.830 So that's a very good pattern to have in mind because he's usually a very common mistake is you run 12:36.830 --> 12:41.390 directly into the execution mode and everybody feels a little bit of what is going on. 12:41.390 --> 12:43.670 What happened was I have no idea who was sitting in this room. 12:43.670 --> 12:44.030 This one. 12:45.440 --> 12:46.520 OK, very good. 12:46.520 --> 12:50.930 So this is your role as a facilitator to be very clear about this. 12:50.960 --> 12:57.860 So everybody feel comfortable, comfortable in the workshop and also start thinking and talking because 12:57.860 --> 12:58.640 that's what you need. 13:00.800 --> 13:05.120 So I've said this now a couple of times, but you have very different roles during the actual workshop. 13:05.120 --> 13:10.130 So you is the facilitator here and then you have the domain experts. 13:10.970 --> 13:16.340 So the domain experts, they will be the process, having knowledge about the domain you're going to 13:16.340 --> 13:17.000 talk about. 13:17.000 --> 13:23.480 And they know all the terms, even if they don't understand each other or have exactly the same conceptualizing 13:23.480 --> 13:24.350 prior to the workshop. 13:24.620 --> 13:26.900 That's what you're trying to maybe resolve during the workshop. 13:27.350 --> 13:32.390 But you as a facilitator, you're the one they're going to have all that under a conceptual knowledge 13:32.390 --> 13:37.370 here so that the fundamental level, what is UML about and associations and sentiments and concepts 13:37.370 --> 13:42.140 and world and class and objects and all that stuff that's not expected for them to have. 13:42.560 --> 13:47.360 So you're going to kind of try to mix those two domains together. 13:51.270 --> 13:52.170 That's the last one. 13:52.680 --> 13:53.080 Yeah, 13:56.010 --> 14:00.630 so do not give up and give up until you ask, the facilitator understands. 14:01.230 --> 14:09.420 So this is a very good thing to think about when you're running a workshop, because like a few speech 14:09.420 --> 14:11.140 here is often like effused thoughts. 14:11.160 --> 14:17.040 So if somebody is starting to be a little bit unsure when they're talking about it, it could actually 14:17.040 --> 14:22.820 be because they themselves aren't actually understanding this 100 percent. 14:23.400 --> 14:28.530 So and you need to understand it at least to the level that they need to understand it. 14:28.590 --> 14:35.130 So you need to start asking questions and continue to ask questions and kind of be almost playing the 14:35.130 --> 14:41.810 role of a donkey or being a bit dumb because you is the one they're going to deliver this coherent model. 14:41.940 --> 14:48.170 You're the one that is responsible for this coherent model and hence you need to understand it. 14:48.480 --> 14:50.190 So you cannot just rush over it. 14:50.190 --> 14:57.630 If you think that I didn't understand that they need to stop, but however, make sure so that aren't 14:57.630 --> 15:02.070 actually describing how a clarinet sound, as I said, because that's when we touch upon when we talk 15:02.070 --> 15:08.190 about like Wittgenstein, there are things that you that you do know that are very kind of practical 15:08.400 --> 15:12.300 and things you just do that you might not even have a language for. 15:12.300 --> 15:15.000 So you can actually get stuck into situations. 15:15.000 --> 15:17.000 And that could be also a little bit problematic. 15:17.010 --> 15:21.840 But you see a facilitator need to spot these, that these are things that logically could be spoken 15:21.840 --> 15:22.170 about. 15:22.710 --> 15:24.810 And we need to kind of to clarify them a little bit. 15:24.960 --> 15:27.330 And here are things that you just need not. 15:27.540 --> 15:28.800 They are like practices. 15:28.800 --> 15:30.420 You need to know how to do them. 15:31.050 --> 15:36.240 You don't maybe have a language for exactly how you moves may be or how you dance and so on. 15:37.680 --> 15:41.150 So if you get stuck, maybe leave it and maybe get back to it later. 15:41.160 --> 15:46.740 It could be that there are some lacking things that you don't have touch upon yet that are needed to 15:46.740 --> 15:48.750 be able to understand where you stand right now. 15:48.750 --> 15:49.770 So it could be a good thing. 15:49.770 --> 15:51.810 Just leave it now and maybe come back to later. 15:53.610 --> 15:58.400 OK, that was just some kind of very high level technical trades, but now it's time to go. 15:58.410 --> 16:00.600 So now it's time to start your workshop. 16:00.930 --> 16:03.600 And that's what we're going to talk about in the next lecture. 16:03.600 --> 16:05.550 So now we're going to talk about storytelling. 16:05.550 --> 16:09.630 And that's my that's the way I tend to run workshops now. 16:09.630 --> 16:16.680 So I've been running conceptual modeling workshops for six years professionally, and I've used many 16:16.680 --> 16:17.820 different techniques. 16:17.820 --> 16:22.650 But I'm going to kind of show you and tried to teach you the way I usually run them. 16:23.700 --> 16:24.540 Very good to you. 16:24.540 --> 16:24.870 They're.